Past Research: Federal Government
Below is a sampling of Agencies that I've conducted research for within the federal government.
National Cancer Institute
I managed the research process for multiple rounds of usability testing of various sections and tools of the NCI website. These projects involved testing on both desktop and mobile devices with emphasis on eye tracking analyses for in-lab participants. Click here to learn more.
Consumer Financial Protection Bureau
I've conducted user experience research on multiple forms, web tools, and websites for the CFPB. Click here to learn more.
Internal Revenue Service
I helped the IRS conduct usability research on one of their most widely used web tools, the Where's My Refund tool. Testing revealed that the tool was easy to find and generally easy to use; however, the results page could be made more useful with some simple modifications to the color scheme and the addition of a few more pieces of key information that users wanted to know.